Initiative file / Health
CCSS AI Wait-list Cleanup
Evidence record v2
12 / 31
- Institution
- CCSS
- Editorial classification
- Initiatives under review
- Initiative type
- AI component
- Documented phase
- Pilot
- Relationship to AI in the source
- AI declared, technique not published
- Execution evidence
- Confirmed
- First evidence
- Last verified
- Next review: Nov 19, 2026
Documented scope
What it is
CCSS tool for contacting people and supporting waiting-list cleanup. The pilot uses automated channels, but every record change requires validation by institutional staff.
Objective stated by the institution
Contact people on waiting lists and help clean records with human validation before any change.
Known timeline
Only milestones with an explicit date in the sources or editorial review are shown.
- First evidence
- Pilot start
- Latest editorial verification
- Next scheduled review
Evidence reading
Each dimension is assessed separately. Undetermined marks an evidence gap; not applicable means the dimension does not correspond to the documented object.
What is confirmed
- The tool does not assign appointments or remove people automatically; CCSS staff validate the information.
What could not be determined
- The vendor, technical model and pilot results attributable to the tool were not published.
Documented results
Results are published only when a source traceably attributes them to this initiative.
No public results attributable to this initiative were found in the current review.
Evidence matrix
Sources and traceability
Sources state which claims they support, their origin and the date on which they were consulted.
- [1]CCSS introduces a tool to clean up waiting lists
- Publisher
- Caja Costarricense de Seguro Social
- Source type
- Official primary source
- Published
- Consulted
Supports: existence · stated objective · execution · operational use · governance
Open questions
No additional open questions were recorded in the current review.
Context
It remains under review because the institution documents the pilot and human oversight but does not publish the vendor, architecture or a verifiable AI technique. General waiting-list figures are not attributed to the tool.
Related projects
Ecosystem and capabilitiesCompleted
Verified:
TEC-CCSS training program in medical AI
8-week course for medical, IT and administrative staff. Projects: anomaly detection in mammograms, analysis of neonatal eye imaging.
- Initiative type
- Capacity-building program
- First evidence
Ecosystem and capabilitiesOperational
Verified:
EDUS: Unified Digital Health Record
CCSS digital infrastructure that centralizes clinical records and enables information exchange across facilities. EDUS is the data foundation used by separate initiatives such as LIDIA and the announced AIDA integration.
- Initiative type
- Digital infrastructure
- Operational start
Initiatives under reviewPlanned
Verified:
AIDA: Intelligent Digital Assistant for Care
Intelligent Digital Assistant for Care announced by CCSS to support real-time clinical decisions and integrate with EDUS as part of its primary-care strengthening strategy.
- Initiative type
- AI component
- Announcement