Initiative file / Social services
Cartago MuniBot
Evidence record v2
37 / 38
- Institution
- Cartago
- Editorial classification
- Verified adoption
- Initiative type
- AI system
- Documented phase
- Operational
- Relationship to AI in the source
- Explicit relationship to AI
- Execution evidence
- Confirmed
- First evidence
- Last verified
- Next review: Oct 15, 2026
Documented scope
What it is
Municipal assistant whose official disclosure identifies generative AI, GPT technology and API integration. Access is integrated into the portal and it answered an opening-hours inquiry in a spot check on October 1, 2026. This check does not measure overall accuracy.
Objective stated by the institution
Municipal assistant whose official disclosure identifies generative AI, GPT technology and API integration. Access is integrated into the portal and it answered an opening-hours inquiry in a spot check on October 1, 2026. This check does not measure overall accuracy.
Known timeline
Only milestones with an explicit date in the sources or editorial review are shown.
- First evidence
- Latest editorial verification
- Next scheduled review
Evidence reading
Each dimension is assessed separately. Undetermined marks an evidence gap; not applicable means the dimension does not correspond to the documented object.
What is confirmed
Confirmed evidence is detailed in the matrix and documented results; there are no additional notes in this field.
What could not be determined
- The exact model, contractual vendor and quality metrics were not determined. The reference year 2026 corresponds to the documented minutes, not an exact launch date. The spot check is not an audit of accuracy, safety or continuous availability. No link to IFAM's ENIA indicator was established.
Documented results
Results are published only when a source traceably attributes them to this initiative.
No public results attributable to this initiative were found in the current review.
Evidence matrix
Sources and traceability
Sources state which claims they support, their origin and the date on which they were consulted.
- [1]Artificial intelligence use disclosure
- Publisher
- Municipalidad de Cartago
- Source type
- Official primary source
- Consulted
Supports: existence · AI technique · governance
- [2]Municipal minutes 145-2026
- Publisher
- Municipalidad de Cartago
- Source type
- Official primary source
- Published
- Consulted
Supports: existence · execution
- [3]Municipal portal with MuniBot access
- Publisher
- Municipalidad de Cartago
- Source type
- Official primary source
- Consulted
Supports: execution · operational use
Open questions
- Which model version does it use, and what public evidence exists on errors, personal-data handling and human escalation? How is consistency with the municipal portal checked, given the opening-hours discrepancy observed in the spot check?
Related projects
Verified adoptionOperational
Verified:
Ela, guidance application for women
INAMU mobile application providing information, guidance and initial support around the clock through an artificial-intelligence chat. Institutional documentation identifies GPT-4 Turbo and file search as solution components.
- Initiative type
- AI system
- First evidence
Initiatives under reviewIn development
Verified:
AI-enabled strengthening of the National Employment System platform
An inter-institutional MICITT, MTSS and INA project to strengthen the National Employment System platform and prepare the integration of one or more artificial intelligence engines. Its stated objective includes improving the profiling and matching of people, employers and vacancies through occupations, skills and competencies.
- Initiative type
- AI component
- Announcement
Verified adoptionOperational
Verified:
MICITT Virtual Assistant
Institutional assistant for public inquiries. Its policy documents language models, retrieval-augmented generation (RAG), classification and rules. The integrated chat answered an ENIA inquiry with a link in a spot check on October 1, 2026; this does not measure overall accuracy.
- Initiative type
- AI system
- First evidence