ChatbotPJ — Citizen virtual assistant
Institution: Judicial Branch
What it is
24/7 citizen-facing chatbot that relieves load from the Judicial Branch’s phone line. No-appointment access for queries on judicial procedures and services.
Verified results
173,916 queries in 2022 (~5,500/month). Estimated savings over USD 14,000. Active 24/7 since August 2018.
Context
Operational since 2018, this is one of the earliest public AI chatbots in the Costa Rican State, deployed years before the generative AI boom.
Official source
↗ https://transparencia.poder-judicial.go.cr/index.php/declaracion-de-uso-de-inteligencia-artificialRelated projects
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