Initiative file / Judicial
ChatbotPJ: citizen virtual assistant
Evidence record v2
06 / 31
- Institution
- Judicial Branch
- Editorial classification
- Initiatives under review
- Initiative type
- AI system
- Documented phase
- Operational
- Relationship to AI in the source
- AI declared, technique not published
- Execution evidence
- Confirmed
- First evidence
- Last verified
- Next review: Nov 19, 2026
Documented scope
What it is
Judicial Branch virtual assistant for frequently asked questions about procedures and services. Its operation and usage volume are documented, but public sources do not identify the technique used.
Objective stated by the institution
Answer frequently asked questions about procedures and reduce pressure on the call center.
Known timeline
Only milestones with an explicit date in the sources or editorial review are shown.
- First evidence
- Operational start
- Latest editorial verification
- Next scheduled review
Evidence reading
Each dimension is assessed separately. Undetermined marks an evidence gap; not applicable means the dimension does not correspond to the documented object.
What is confirmed
Confirmed evidence is detailed in the matrix and documented results; there are no additional notes in this field.
What could not be determined
- The sources reviewed do not publish the architecture, vendor or technique used.
Documented results
Results are published only when a source traceably attributes them to this initiative.
The accountability report stated more than 5,000 monthly queries and USD 13,000 in savings.
Evidence matrix
Sources and traceability
Sources state which claims they support, their origin and the date on which they were consulted.
- [1]Judicial Branch 2019 accountability report
- Publisher
- Poder Judicial de Costa Rica
- Source type
- Official primary source
- Published
- Consulted
Supports: existence · execution · operational use · reported result
Open questions
No additional open questions were recorded in the current review.
Context
It remains under review until a public source confirms its AI technique. The catalog does not assume that every chatbot uses machine learning.
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- Initiative type
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- Operational start
Verified adoptionOperational
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Anonymization with Nymiz
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- Initiative type
- AI component
- Operational start